Help

Frequently asked questions

What exactly is a virtual tour?

A virtual tour is a cinematic HD video of a doll, filmed slowly and up close so you can appreciate every detail — costume, face-up, and craftsmanship — from anywhere.

How do I watch a tour after I buy it?

As soon as your payment completes, the tour unlocks in your "My Tours" library. Log in any time and press play — on any device.

How long do I have access?

Your purchased tours stay in your My Tours library and are yours to revisit whenever you like.

Can I download the videos?

No. Tours are for personal streaming only and cannot be downloaded or shared, which helps protect the artists and the collection.

What devices can I watch on?

Any modern device — phone, tablet, laptop, or desktop — with a web browser and an internet connection.

Which payment methods do you accept?

We accept major cards and other options offered securely at checkout by our payment providers.

Do you offer refunds?

Because tours are digital and delivered instantly, refunds are limited. Please see our Refund Policy for details.

I have another question.

We are happy to help — reach us through the Contact page and we will reply within one business day.