Frequently asked questions

A virtual tour is a cinematic HD video of a doll, filmed slowly and up close so you can appreciate every detail - costume, face-up, and craftsmanship - from anywhere.

As soon as your payment completes, the tour unlocks in your My Tours library. Log in any time and press play, on any device.

Access lasts for the length of your plan - weekly, monthly, or yearly. While your plan is active you can watch every tour as often as you like, and you can renew or change your plan any time from My Tours.

No. Tours are for personal streaming only and cannot be downloaded or shared, which helps protect the artists and the collection.

Any modern device - phone, tablet, laptop, or desktop - with a web browser and an internet connection.

We accept major cards and other options offered securely at checkout by our payment providers.

Because tours are digital and delivered instantly, refunds are limited. Please see our Refund Policy for details.

We are happy to help - reach us through the Contact page and we will reply within one business day.