Legal
Refund policy
We want you to enjoy every Tour you buy from the Contemporary Virtual Doll Museum. Because Tours are digital products delivered instantly, this policy explains when refunds are and are not available.
Digital products
Each Tour is a digital video made available immediately after purchase in your "My Tours" library. By completing a purchase, you agree that access begins right away.
When refunds are not available
We generally cannot offer a refund once you have started watching a Tour, as the content has already been delivered and consumed.
When we will help
We will gladly issue a refund or fix the problem if:
- the Tour fails to play due to a technical fault on our side that we cannot resolve;
- you were charged more than once for the same Tour;
- you purchased the wrong Tour and have not yet watched it.
How to request a refund
Email us at [info@yourdomain.com] within [7] days of purchase with your order number and a description of the issue. We aim to respond within one business day.
Chargebacks
If you have a concern about a charge, please contact us first — we can usually resolve it faster than a chargeback.
Contact
Questions about a refund? Email [info@yourdomain.com].
This template is provided for convenience and is not legal advice. Please have it reviewed by a qualified professional before relying on it.